CEO Letter To The Communityt3chYT3am20202022-10-07T17:13:39+00:00
To our valued clients, employees, patients, and providers:
Our mission is to provide superior quality home health care services that patients recommend to their friends and family; physicians prefer for their patients; employees are proud to be a part of and community partners think of first.
This past year continued to challenge many of us. We have seen the waxing and waning of Covid, the impact of the employee workforce shortages, a large increase in costs due to inflation, and a proposed decrease in Medicare Reimbursement for the upcoming year. Despite these challenges and many more, we continue to live our values, take excellent care of our patients, advocate for those in need, and always do what is right!
Our team is extremely qualified, well-trained, adaptable, and passionately committed to ensuring a better all-around client experience – serving patients and providers as though we were serving our own loved ones.
I am proud to see our team members embrace our I-CARE values and philosophy on a daily basis.
Integrity – Always do the right thing.
Compassion – Caring for others with dignity, with empathy, and with a passion for their wellbeing.
Accountability – Accept responsibility, fulfill your commitments, and produce results.
Respect – Highest regard for the feelings, rights, wishes, and traditions of others.
Excellence – Exceeding expectations in all that we do.
So, as we look to the future, we look ahead with our eyes wide open, and will make any adjustments necessary to continue to deliver service excellence for our patients, employees, and providers in our local communities. Our leadership team will continue to rise to any challenge tossed our way, advocate for our senior population and the value of the home health benefit, become more efficient in providing services, be a responsible partner in the community and ensure we well care for all our employees caring for our patients.
I am very proud of the work our team does to provide excellence in all we do. I want to thank you for your partnership and trust in EverCare Health Services, Beyond Faith Homecare and Rehab, Care First Home Health, Haven Home Health and Complete Home Care part of the Life Care Home Health Family of Companies.
LifeCare Home Health Family of Companies, Inc., and its associated entities and partners, are Equal Opportunity Employers and qualified applicants will not be discriminated against on the basis of race, religion, gender or gender identity, nationality and origin, disability, sexual orientation, age, veteran status, and experiences.
Come explore how a career with Evercare Health Services can be purposeful and financially rewarding. Our passion for caring and serving those in need in their homes is our purpose.
We are a committed Equal Opportunity and Inclusive Employer and our teams reflect the clients we serve in our local communities.
Our Response To Covid 19
Evercare Health Services is committed to the safety of our patients, their families and our caregivers.
As COVID-19, a respiratory illness caused by a coronavirus, continues to spread through our communities, we are committed to providing care and support to our patients. Since our patients are among the most vulnerable to this infection, we are making every effort to protect them from potential exposure. Some of the steps we are taking to protect our patients include:
Daily pre-screening of staff for COVID-19—prior to the start of any patient visit or reporting to work in any capacity. Every in-home aide and clinician must pass a daily health screening before being approved for client visits.
Confirmation of patient health by calling ahead of each visit and screening for illness before making the visit and potentially transmitting to another client.
Providing PPE (Personal Protective Equipment) for our staff including gloves, gowns, masks, goggles and face shields. The staff have been trained in the use of PPE and will wear when appropriate when there is exposure or potential for exposure to COVID-19.
Infection control – We follow all CDC and state guidelines. Our staff is trained in infection control and on special consideration in addressing risks associated with COVID-19.
Our staff have been trained and follow hand washing and hand sanitizing protocols. Our staff will wash or sanitize hands upon arrival at the patient’s house, before and after direct contact with the patient, before and after clinical procedures and before leaving the home.
Education – Our staff will educate you and your family and caregivers on symptoms of COVID-19 (fever, cough, shortness of breath) and will respond quickly to any patient exhibiting those symptoms.
As this situation evolves, we will continue to take proactive measures to ensure the safety and well-being of our clients, families and caregivers. Please reference the CDC website for more information about COVID -19.
Evercare Health Services is committed to ensure all providers, social workers, discharge planners and agencies have a very positive, compliant, easy, responsive and most importantly reliable experience.
We are committed to:
easy access for intake and all our branch staff on a 24×7 basis
seamless process to make a referral
prompt communication on whether we can accept your referral
collaboration in the creation and execution of an interdisciplinary Plan of Care with all providers and families to ensure quality outcomes for all patients
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Evercare Health Services is committed to ensure all our clients, patients and families have a stress-free, simple, collaborative, and most importantly reliable experience to care for our client and your loved one.
We are committed to:
easy team access for billing, scheduling, and all our caregivers – 24×7
seamless process to understand the Plan of Care, goals and the staff assigned
prompt communication relative to scheduling
compliant collaboration with your doctors, providers, family regarding your Plan of Care to ensure a quality outcome for all our patients and families